All users of the site must accept and agree to abide by our terms and conditions. By using this site, consuming content on this site or, placing an order with MPI using our online store, you are accepting these Terms & Conditions. Please read these Terms & Conditions before placing an order with us.
Our General Terms and Conditions For Order Processing are as follows:
By completing and submitting an electronic product inquiry or by contacting us via phone or email and requesting an estimate with freight cost included, you are making an offer to purchase goods which, if accepted by us, results in a contract of purchase.
Speaking of Freight cost……
Please note, the freight cost is estimated and subject to change without notice, due to the ever-changing cost of fuel and tariff changes. All freight lines on our quotes are only valid for 30 days. If you pay the entirety, upfront, including the freight, it is unlikely that we shall need to charge you more for freight, UNLESS you are purchasing a significantly large custom prototype product where the shipping dimensions were estimated or out of country shipments. If payment is delayed, or a deposit was paid for a custom item, again, there may be an increase (or decrease) in the cost of your freight. We have no control over the cost of gas! If our bill goes up, yours may too! We apologize for any inconvenience; it is a rare occasion that this happens, but it DOES happen!
And Lead times…..
Leadtimes are also estimated and subject to change without notice! We have 7 locations around the country, each location is managed privately and we do not have complete control over the conditions. Lead times may change for things like: Extreme weather, Shortage of raw materials, Accidents at the facility or any otherwise Acts of God. We do not have control over any of these things, and your shipment may be delayed. We will try to stick to the given lead time on your estimate to the absolute best of our abilities! But things may, can, and do happen to lengthen your lead time. We will attempt to keep you updated on any and all delays, as we ourselves are updated.
We DO offer an expedite option. This involves an upcharge of 20% of the product price and will guarantee you a 2 week manufacturing leadtime. It DOES NOT include the transit time for delivery (We have no control over the product once it leaves our facility). If you have a deadline that you know you have to meet, please, pay the 20% to guarantee your manufacturing lead time. This expedite option may not be available for all products.
A quick note on Custom items....
Here at MP Industries, we believe you should NOT be charged an arm and a leg for making a slight customization to an off the shelf product so that it completely meets your specifications. We have the ability to customize nearly all of the products on our website. We have an in-house engineering team with years of experience to assist you. Our expert designers will ensure that your special needs are met in the safest, most efficient manner, often combining multiple features such as: height adjustment, capacity alterations, configurable access platforms, tread options, and caster upgrades in industrial projects with complex interfaces.
We utilize a team of highly skilled and experienced engineers to develop your access solution using a proven consultative approach aimed at successfully addressing safety, productivity, ergonomics, and OSHA compliance, all of which are customized to the specific application and environment. For most custom items, depending on the level of customization, we will require you to sign off your approval on a drawing prior to manufacturing. Due to the large request of drawings, we can no longer provide these for free. Standard charge for technical drawings are $300.00. Once you purchase, that amount will be subtracted from the total on your invoice. So, you are not really being charged for the drawing, it is just a loss prevention method.
Please note, custom items are non-returnable and non-refundable. Once you have given your sign off approval on the drawing and the order has been placed, it cannot be cancelled. We will require a 50% deposit for material cost on all custom orders over $5,000.00.
Ordering and Payment:
As stated above, our estimates for freight are good for 30 days. We are happy to update your estimate with an updated freight quote if it is an older one that you are just now ready to purchase. Also, please note that we are a service disabled veteran owned small business. We work on a cash flow basis to keep your costs as low as possible. Therefore, all new customers require payment upfront for the first order. We may only require a 50% deposit to get the order placed, and then the remainder may be paid prior to shipping. Once we have completed your first order, we may extend terms of up to Net 30 with an approved credit package supplied by MP Industries, Inc.
Payment Terms are as follows (No exceptions) :
Upfront Terms: Means payment must be received prior to the product leaving our facility.
Upon Receipt Terms: Means payment must be received in full within a period of 10 calendar days after delivery is accepted. We must have your credit card number on file.
Net 30 terms: Means payment must be received within 30 days, (Not sent, not in the mail, but RECEIVED) within 30 days from the delivery date of your order. For collect shipments, your payment should be in hand within 30 days from the pickup date (The date the product LEFT our facility).
Late fees will be applied according to the following schedule:
A standard late fee of 5%, starting at 15 days past the due date will be applied to all unpaid invoices, and a 10% late fee will begin at 30 days late, with a compounding additional 10% applied for every additional 30 days late. For customers that fail to pay on time, any additional discounts will be revoked and added back on the invoice. Additionally, for customers with Upon Receipt terms, MP Industries, Inc. reserves the right to run customer's credit card for the balance in full if payment is not received within the time frame allotted.
After you have paid for your order, or provided a Purchase Order to us:
You will receive an email to acknowledge your order. All paid for orders shall receive a paid invoice. If paying via credit card, a credit card receipt will be attached. If you have not received an invoice, please contact us immediately. All future correspondence about this order should be referred to by your order number, that is, the invoice number. We can add your purchase order number on the invoice, for your convenience, but the order will be most easily found and information given if you have your order (invoice) number.
If you have provided a Purchase Order to us, you will receive an email of acknowledgment. It will confirm that your purchase order was received, which products you need, but it does not constitute an acceptance of your order.
We do not have to accept your purchase order and, for example, we will not accept your order if:
- We have not done business with you before
- We do not have the products in stock
- Your payment is not authorized
- You have canceled your order
- There is an error on our website regarding the price or other details of the products
MP Industries, Inc. reserves the right to refuse any order.
There may arise a situation in which you may need to cancel or return your purchase. Before deciding to return your products, please afford us reasonable opportunity to correct the situation or issue. Here at MP Industries, Inc. we pride ourselves on our first-class customer service. We are more than happy to work with you and accommodate you in any way if you are unsatisfied with our products. It is our goal to see our customers are pleased at a minimum extra cost incurred to either party. Please call us at (765) 357-8263 or email us at email@example.com for any return-related issues as soon as possible!
CUSTOM ITEMS are not returnable and non-refundable. Any model number with an -SP at the end, represents a custom item. This includes retractable ladders, cantilever ladders and clean room ladders. Custom items are not resellable, so please, be sure you are receiving the specifications that you need before ordering with us. We do have in-house engineering and we are happy to provide you with drawings for sign off approval once the deposit has been paid. Once a drawing has been accepted by you, this constitutes a contract with us to purchase and pay for, in full, the item requested.
If the non-custom item has not shipped yet, you may cancel with just a 20% restocking fee. If you cancel early enough (a day or two after ordering) the restocking fee may not be necessary.
All returns must be called in for return authorization. Only items authorized and approved for return will be accepted. You will receive a Return Authorization Number that needs to be on the packing slip. Items not authorized for return will be refused and no credit or refunds will be issued. Warranty items will be authorized and handled as per the manufacturer’s policy. You have 30 days to return an off-the-shelf item, in unused, as-new condition. Returns need to be in the original packaging or packaged sufficiently against damage during transit. Only items currently stocked and purchased from MP Industries, Inc. within the prior 30 days will be considered for return. No returns will be allowed on special orders, non-stock items (-SP items) and used products. MP Industries, Inc. has final approval on all returns. You will need to pay the return freight plus a 20% restocking fee. If you paid for the non-custom item via credit card, you will be responsible for a 6% processing fee for the return.
Please, make sure you agree to these terms and conditions prior to purchasing from us!
Shipping Damage and Freight Claims
There are 2 ways to ship your product. Either we will get an estimate, apply it to your invoice and ship it to you ourselves, or you may choose to handle your own freight collect. A collect shipment means that you are choosing to handle the shipping of your order by yourself. You will only need to provide us with your carrier and account number with that carrier and we will set up the shipment for you. If there is damage during transit, and you have a collect shipment, it will be up to you to submit the freight claim.
Each product has been inspected prior to shipping. Items will usually come on a pallet and larger items will ship "knocked down" to keep your freight cost as minimal as possible. This also reduces the chance of damage to the product. The customer is responsible to inspect material at time of delivery and should refuse the shipment (if badly damaged) or make written notice of the damage on the shipping receipt. If the freight is accepted, any damages must be noted on the shipping receipt. It is the customer’s responsibility to alert us of damaged merchandise and work with us in a timely fashion. Freight damage claims require a copy of the noted shipping receipt, pictures of the damages incurred, along with a detailed description.
If the damage was not noted on the receipt, we must have the full detailed description and pictures of damage within 5 calendar days of product delivery. It is very difficult to win a freight claim without the damage noted on the shipping receipt! Many freight companies will refuse claims if the damage was not noted on the receipt. If damage occurred in freight and was not noted on shipping receipt and we are not notified within 5 days, this signifies that the customer accepts product as is and is subject to the previously agreed on payment terms.
The following is the correct procedure for a freight claim:
**Please remember, if you arranged your shipping collect, it is up to you to handle your own claim. We cannot do this for you. Your freight company will not release any information, whatsoever, to us about your company's freight account!!!
Most freight companies will not pay even a percentage of the invoice for a freight claim even they totally destroy it by mishandling and then run it over a few times. Usually, the amount of coverage is a set dollar amount per pound of freight determined by the carrier and based on the commodity. This is why it is very important to inspect the load when it is received, and either refused, if it is very badly damaged, or at the very least, the damage needs to be noted on the receipt at the time of delivery, and a copy needs to be given to the truck driver. Then, take as many pictures as you can. Get pictures of the packaging itself. If the pallet is damaged, or the shrink wrap torn or missing, get a picture, please. Once the packaging is opened, get close up pictures of the damage. The more pictures, the easier and faster it will be to recuperate your money!
Once this is done, if we shipped this to you, call us immediately. If you shipped the product collect, call your freight company immediately and tell them you need to get a claim going.
You will need the following information for your claim:
- 1. A cargo claim form from your carrier
- 2. Copy of the original invoice to reflect the cost of the cargo that sustained damage and the original freight amount
- 3. Photographs of damage cargo
- 4. Complete and detail scope or summary of repair work
- 5. Invoices to reflect cost of parts and/or outside vendor costs to complete repairs
- 6. Any other supporting documentation pertinent to the cargo claim damages
MP Industries, Inc. serves the aviation, automotive, packaging, building & construction, utility, mining, aerospace, and other specialty trades along with industrial markets by bringing design, engineering, production, manufacturing, and distribution of access solutions to our customers. We are committed to providing affordable and flexible industrial supply solutions to suit your company’s needs. No matter your industry, we can help you determine the products needed to create a custom or standard solution!
Thank you kindly for your business, we certainly appreciate it!